Plasta Support

Plasta Privacy Policy

Effective: · Last updated: · Applies to Plasta for iPhone, version 1.0 and later

This policy explains what information Plasta collects, why, who else processes it, and what you can do about it. It describes what the app actually does — not what a game like it might do.

The short version

  • Plasta creates an account for you the first time you open it, so you can play immediately. That account has a random identifier and a profile stored in the cloud.
  • If you sign in with Apple or Google, we also receive your email address. It is stored privately and is never shown to other players.
  • Your profile — name, level, statistics, achievements, currency balances and cosmetics — is visible to other signed-in Plasta players. See section 5.
  • If you use Daily Rewards (Plasta 1.0.4 and later, from 1 October 2026), our server keeps a record of each day your account claims and what it received, so that no day is paid twice. The time of your latest claim is on your profile, which other signed-in players can read. These records are deleted when you delete your account. See section 2.9.
  • Plasta uses Firebase Analytics to count how many people open and play the game. It records that a match started or finished and in which mode, and, if Daily Rewards is available in the app, whether that screen was opened or used — and nothing that identifies you: no name, no email, no account identifier, no balances, no reward amounts, no rank and no match or lobby codes. See section 2.8.
  • In private lobbies (Plasta 1.0.5 and later) you can send short text messages and hold-to-talk voice messages to the other players in that lobby. Voice messages are passed straight to the players in the lobby and are never stored. The last 10 text messages are kept only in our chat service’s memory while the lobby’s chat is active. If you report a player, we keep the report until we have reviewed it. See section 2.10.
  • Plasta contains no advertising, no tracking, no crash-reporting service and no cookies, and does not use the device advertising identifier. We do not sell your information.
  • You can delete your account and its data at any time from inside the app.

This summary is not a substitute for the rest of the policy.

1. Who operates Plasta and how to contact us

Plasta is an independent iPhone game published on the App Store. It is operated by Chaz Mitchell, an individual developer based in California, United States, who is responsible for the information described in this policy.

For any privacy question, request or complaint — including access and deletion requests — write to realplastaapp@gmail.com. This is the same address used for general support, and it is the only contact channel for Plasta.

2. What information we collect

2.1 Account identity

2.2 Profile you create

2.3 Gameplay and progress

2.4 Friends and social

2.5 Online match data

While you are in an online lobby or match, the state of that game is stored so it can be shared with the other players in it. This includes the lobby code, the players seated in it and their display names, and the live state of the game — the board, the deck, moves, scores and each player’s hand. It exists so the match can be played, and is removed when the match ends and the players leave. The lobby also records each player’s app platform, app version and build number, and the version of the online-play protocol the app uses, which our server uses to check whether that version of the app may join online play.

When a Ranked match ends, our server keeps a separate record of its outcome, so that the same match can never be settled twice. It holds the lobby code, the account identifiers of both players, the result, each player’s rating and rank before and after the match and how the change was worked out, the final scores when the match was played to the end, when and why the match ended, and whether either player’s app reported a different result. It also keeps each player’s app platform, version, build and online-play protocol version, to help diagnose problems between app versions. No player can read that record.

2.6 Purchases

If you buy Diamonds, we record which pack was purchased, how many Diamonds were granted, the quantity, Apple’s transaction references, whether the purchase came from Apple’s live or test environment, the purchase date, when it was fulfilled, and whether you were signed in or playing as a guest at the time. Your profile also holds a running total of Diamonds purchased and the date of your most recent purchase. This information is linked to your account.

In Plasta 1.0.4 and later, if you buy a Deck Design or a Face Style with Bucks, our server records which item it was, its price in Bucks, your Bucks balance immediately before and after the purchase, and when it happened. It creates that record in the same step that takes the Bucks and adds the design to your account: either all three happen or none does, and each design can be bought only once per account. This record is linked to your account and cannot be read by any player, including you.

If you bought as a guest, the account it is linked to is a guest account — a random identifier with no email address, name or Apple ID attached (see section 9). We do not ask you to identify yourself in order to buy, and we do not learn who you are by your buying.

We never receive your payment card details, your billing address, or your Apple ID. See section 10.

2.7 Technical and diagnostic information

2.8 Usage analytics

From version 1.0.2, Plasta uses Firebase Analytics so we can see how many people are using the game and which parts of it they play. This is our own measurement of our own app. It is not advertising, and it is not shared with anyone for advertising.

Two kinds of record are involved:

What is never sent. Your display name, username, email address, account identifier, guest identifier, lobby code, match identifier, Bucks or Diamond balances, the amount of any reward, rating or rank, the cards you held, your friends and anything you type. We do not set an analytics user identifier, so these records are not joined to your Plasta account.

Firebase Analytics necessarily sees your device’s IP address in order to receive the events, and Google derives a coarse, country-level location from it. We do not receive or store your IP address.

2.9 Daily Rewards

From 1 October 2026, Plasta 1.0.4 and later offers Daily Rewards: once each reward day you can claim that day’s reward, and logging enough days in a month earns extra milestone rewards. When you claim, our server records the following, all of it linked to your account identifier:

Why the claim records exist. They are how our server makes sure each day is paid only once — however many times a claim is retried, on however many devices at once, and whatever your device’s clock says — and how we detect and investigate duplicate or fraudulent claims. No player can read the attendance or claim records, including you: only our server reads and writes them, and the app shows your calendar from what the server tells it.

Server time, not your device’s. Whether you can claim, which day of the month it is, when each reward day begins (12:00 PM Pacific Time) and when a new month starts are all decided by our server’s clock. The app sends no date, time or time zone when it checks or claims, and changing your device’s date, time or time zone has no effect on them.

Deleting your account deletes all of these records — see section 11.

2.10 Lobby chat, voice messages and reports

From Plasta 1.0.5, players in the same private lobby — one you join with its code or an invitation — can chat by text and send short hold-to-talk voice messages, from the lobby through the match and its results. There is no chat in Quick Match, Ranked or games against the computer, and no chat with players outside your lobby.

3. How the information reaches us

4. Why we use each kind of information

Every category we hold, and the reason we hold it.
InformationWhyLinked to your account?
Account identifierTo save your progress and let you sign back in to the same accountYes — it is the account
Email addressTo identify your account across devices and sign-ins, and to support you if you contact usYes, privately
Sign-in methods linkedTo show which account you are using and to manage sign-inYes
Name, avatar initials, player codeTo identify you to other players and let friends find youYes
Level, XP, currencies, cosmeticsTo run progression, rewards and the storeYes
Statistics, achievements, ranked dataTo run achievements, ranks and leaderboardsYes
Last-seen timestampTo show whether a player is currently onlineYes
Friends, requests, invitationsTo run the friends list and let you invite people to matchesYes
Online match stateTo play a shared online matchYes, while the match exists
Purchase records (Diamond packs; in Plasta 1.0.4 and later, also Deck Designs and Face Styles bought with Bucks)To grant what you bought, ensure a purchase is credited only once, and, for Diamond packs, keep a financial recordYes
Ranked match outcome recordsTo settle each Ranked match exactly once, and to help diagnose problems between app versionsYes — both players’ account identifiers
Daily Rewards attendance and claim records, and the time of your latest claim (section 2.9)To run Daily Rewards — work out what you can claim and grant it — to protect the in-game economy, and to prevent duplicate or fraudulent claimsYes
Lobby chat messages (section 2.10)To deliver them to the players in your private lobby, and show the last 10 to players who join or reconnectYes, while held in the chat service’s memory
Voice messages (section 2.10)To pass them to the players connected to your private lobby; not storedSent with your account identifier; not kept
Reports (section 2.10)To review reported behaviour and act on it — for example removing a name or suspending an accountYes — the reporter’s and the reported player’s account identifiers
Mute and block listsTo hide muted or blocked players’ messages on your deviceStays on the device
Server logsTo operate and troubleshoot purchases, Daily Rewards, Ranked settlement and our other server functions, and detect abuseContains the account identifier
Local diagnostic snapshotTo diagnose online-play problems on the deviceStays on the device
Usage analytics (section 2.8)To measure how many people open and play Plasta, which modes they play, and, if Daily Rewards is available in the app, how its screen is usedNo — no analytics user identifier is set

We do not use any of this for advertising, for profiling, or to track you across other apps or websites.

5. What other players can see

Plasta has friends, leaderboards and online play, so parts of your profile are readable by other people using the app. We would rather be specific about this than leave you to assume.

Any signed-in Plasta player can see the following about your account, whether or not they are your friend:

Your email address is not visible to other players. It is held in a private record that only your own account can read. Neither are your Daily Rewards attendance and claim records, nor anything else not listed above.

Players in the same online match additionally see the match itself — the display names of everyone seated, and the state of the game as it is played.

In a private lobby (Plasta 1.0.5 and later), the other players in that lobby also see the text messages you send and hear the voice messages you send, with your display name. We cannot stop another player from recording their own screen or sound.

If you would prefer not to have this information visible, do not sign in and do not use the online features, or delete your account.

6. Service providers who process data

Plasta has no servers of its own. It relies on these providers, which act as processors for us:

Google (Firebase and Google Cloud)

See Firebase’s privacy information and the Google Privacy Policy. Google retains technical information such as request logs according to its own practices, which we do not control.

Cloudflare

Apple

We do not sell your personal information, and we do not share it with anyone other than the providers above and the other players described in section 5. We may disclose information if we are legally required to.

7. What Plasta does not do

All of the following are true of the app as published:

8. Information stored on your device

Plasta stores the following in the app’s own storage on your device, so the game works and starts quickly:

None of this is transmitted other than as described elsewhere in this policy. Deleting the app removes it from the device.

Note that signing out clears the progress that is only kept on the device — daily challenge progress in particular is not stored in the cloud and is not restored when you sign back in.

9. Guest accounts

Plasta signs you in automatically as a guest the first time you open the app, so you can play without creating anything. Please note what that does and does not mean:

Guest accounts can be deleted in the app in the same way as any other account.

10. Purchases

11. How long we keep information

We keep your account information for as long as your account exists. When you delete your account, the information described in Account and Data Deletion is removed from our database immediately. Our database also keeps automatic recovery copies — a rolling seven-day history of changes and a daily backup kept for seven days — which exist to recover the database after a fault. Deleted information can remain in those copies for up to seven days, after which it is gone.

Some records are kept beyond that point:

Lobby chat and voice messages (section 2.10) are not kept: the last 10 text messages exist only in our chat service’s memory while the lobby’s chat is active, and voice messages are never stored.

Daily Rewards records (section 2.9) are not among them. They are kept while your account exists, including claim records from earlier months, because they are what stops the same day being paid twice. When your account is deleted, our server automatically deletes your attendance record and every claim record, and the time of your latest claim goes with your profile. None of them is kept afterwards, in identifiable or de-identified form, other than in the seven-day recovery copies and the server logs described here. (Our server deletes them when the account’s sign-in record is removed, which is part of deleting the account; if the app tells you the sign-in record could not be removed, they are deleted when it is.)

We have not adopted a single fixed retention period for every category. Where information is no longer needed for the purpose it was collected for, we remove it or it is removed by the process that created it. If you want to know what is held about you, write to realplastaapp@gmail.com.

12. Deleting your account and data

You can delete your account and its data yourself, from inside the app, at any time:

Player Profile (tap your player name or level badge at the top of any menu screen) › ACCOUNT › Delete Account › type DELETE › Delete Forever.

This is available for guest accounts as well as signed-in ones, and you do not need to contact us first. Deletion is immediate and permanent.

If you signed in with Apple or Google, you will be asked to confirm with that same service first — before anything is removed, so cancelling costs you nothing. For Sign in with Apple, that confirmation also lets Plasta release your Apple authorization, so the app is disconnected from your Apple Account as part of the deletion rather than being left attached.

If you cannot complete it in the app, email realplastaapp@gmail.com and we will do it for you.

Reports filed in lobby chat are not removed by deleting an account; they are kept and deleted as described in section 11.

Our Account and Data Deletion page on the Plasta support site sets out exactly what is removed and what is kept.

13. Your choices

Plasta has no advertising or cross-app tracking to consent to. The usage analytics described in section 2.8 have no in-app switch: they carry nothing that identifies you and are what tell us whether anyone is playing. Deleting the app resets the random app-instance identifier they use. Everything else described in this policy is what the game needs in order to work.

14. Your privacy rights

Depending on where you live, you may have rights to access the personal information we hold about you, to have it corrected, to have it deleted, to object to or restrict certain processing, and to receive a copy of it. Residents of the European Economic Area and the United Kingdom, and residents of certain US states including California, have rights of this kind under their local law.

You can exercise deletion directly in the app. For anything else, write to realplastaapp@gmail.com and tell us what you would like. We will need enough information to identify your account — normally your username and the sign-in method you used. Please do not send passwords or payment details.

We do not sell personal information and we do not share it for cross-context behavioural advertising, so there is nothing for you to opt out of in that respect. If you believe we have not handled your information properly, please contact us first; you also have the right to complain to your local data protection authority.

15. Where information is processed

Plasta is operated from California, United States. Its data is stored and processed on infrastructure operated by Google, lobby chat is relayed by Cloudflare’s global network (which may handle it in a data centre outside your country), and purchases are processed by Apple. Both operate internationally, so your information may be processed in countries other than your own, including the United States. Those transfers are governed by the safeguards those providers put in place, described in their own privacy documentation linked in section 6.

If you are outside the United States, please be aware that your information will be transferred to and processed in the United States, where data protection law may differ from that of your own country.

16. Children

Plasta is not directed to children. You must be at least 13 years old to use Plasta, or older if the law where you live sets a higher minimum age for using an online service of this kind.

We do not knowingly collect personal information from anyone below that age. If you believe a child has created a Plasta account, write to realplastaapp@gmail.com and we will delete the account and its information.

17. Security

Access to account data is controlled by server-enforced database rules, so that a player can only modify their own account, and can only read match data for a game they are part of. Your email address is held in a private record that only your own account can read. Sign-in is handled by Apple, Google and Firebase Authentication — Plasta never sees or stores a password. Purchase confirmations are cryptographically verified against Apple’s certificate before any purchase is granted, and connections to our providers use encrypted transport.

No service can promise perfect security, and we do not. If you become aware of a security problem in Plasta, please tell us at realplastaapp@gmail.com.

18. Changes to this policy

We may update this policy as Plasta changes. The date at the top always reflects the current version. If a change materially affects how we handle your information, we will make that clear rather than relying on the date alone. Continuing to use Plasta after a change means the updated policy applies to you.


Plasta is operated by Chaz Mitchell, California, United States.

Questions about this policy: realplastaapp@gmail.com

See also the Terms of Service and Account and Data Deletion.

Plasta © 2026 Chaz Mitchell. All rights reserved.